Privacy Policy
Last updated: January 2026
Atelier Diagnostic is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This privacy policy explains our practices regarding data collection and your rights as a visitor or student at our academy in Alexandria, Egypt.
Information We Collect
We collect personal information in several ways to support our operations as a design education academy:
- Contact and Inquiry Forms: When you visit our website and submit contact forms, we collect your name, email address, phone number, and any messages you provide to respond to your inquiries about our programs.
- Enrollment Information: If you apply for admission to Atelier Diagnostic, we collect educational background, design experience, portfolio materials, and other information relevant to our admission assessment process.
- Student Records: Once enrolled, we maintain records including contact details, studio work, progress assessments, attendance, and feedback to support your learning and program completion.
- Website Usage Data: We may collect non-identifying information about how you interact with our website, including pages visited, time spent, and referring sources, through standard web analytics tools.
- Cookies and Similar Technologies: Our website may use cookies to remember your preferences and improve your browsing experience. These are primarily functional cookies that do not track personal behavior across external sites.
How We Use Your Information
The information we collect is used for legitimate purposes directly related to our academy's operations:
- Responding to your inquiries and providing information about our diagnostic design programs.
- Processing your application and assessing your fit for enrollment based on our admission criteria.
- Delivering educational services, including studio instruction, feedback, and progress tracking.
- Communicating program updates, schedules, and administrative information to enrolled students.
- Improving our website functionality and user experience through analytics.
- Maintaining records required for educational accreditation and institutional compliance.
- Contacting you about future programs or related educational offerings (with your consent).
Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share data with trusted service providers who assist us in operating our website and academy:
- Website and Hosting Providers: Companies that host our website and manage our online infrastructure may access non-sensitive technical data.
- Analytics Services: We may use analytics tools to understand website traffic and user behavior; these services process data in accordance with their own privacy policies.
- Communication Platforms: Email and messaging services we use to contact you may process your contact information.
- Legal Compliance: We may disclose information if required by Egyptian law, court order, or government authority.
All third-party processors are contractually obligated to maintain confidentiality and use your information only as necessary to provide services to us.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Inquiry and Contact Data: Retained for up to one year unless you request deletion sooner.
- Student Records: Maintained during your enrollment and for a reasonable period afterward to support educational continuity and institutional records.
- Website Analytics: Aggregated data is typically retained for up to 12 months.
- Archived Records: Historical educational records may be retained longer for accreditation and institutional purposes.
You may request deletion of your personal information at any time, subject to legal obligations to retain certain records.
Your Rights and Choices
As a resident of Egypt or visitor to our website, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: If you have consented to receive marketing communications, you may opt out at any time.
- Cookie Preferences: Most browsers allow you to refuse cookies or alert you when cookies are being sent. You may disable non-essential cookies through your browser settings.
To exercise any of these rights, contact us using the information provided below.
Security and Data Protection
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or loss. These include secure data storage, restricted access controls, and encryption of sensitive communications. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our staff members who handle personal information are trained on privacy practices and confidentiality obligations.
Children's Privacy
Our programs are designed for emerging designers and career-switchers, typically adults. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information promptly.
International Data Transfers
Atelier Diagnostic is based in Alexandria, Egypt. If you access our website or services from outside Egypt, your information may be transferred to, stored in, and processed in Egypt. By using our website or enrolling in our programs, you consent to such transfers and processing under this privacy policy.
Contact Us
If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:
- Email: hello@crosswelle.com
- Phone: +20 10 5596 5955
- Website: crosswelle.com
We will respond to your request within 30 days or as required by applicable law.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website or enrollment in our programs following such changes constitutes your acceptance of the updated policy.
We encourage you to review this policy regularly to stay informed about how we protect your information.